Known malicious kitcriticalphishing

Bank "help desk" look-alike domains behind an operator-approval gate

family: bank-helpdesk-operator-gate-2026-10

Phishing campaign, active since at least February 2026, that registers look-alike support domains for banks and business-banking portals: the bank or portal name followed by helpdesk, helpchat, gethelp, getsupport, livesupport, supportchat or supportdesk, for example hsbcnethelpdesk[.]com, cashprolivehelpdesk[.]com or jpmorganaccesshelpchat[.]com. Names seen so far imitate J.P. Morgan Access, Chase Connect, Bank of America CashPro, HSBCnet, Barclays iPortal, Westpac, ANZ, ASB, NAB Connect, CommBank CommBiz, Santander, Wells Fargo, Truist, Airwallex and MUFG, among others. The sites are built to be opened while someone talks the victim through it. An automated visitor gets a plain "Scheduled Maintenance" page. A browser gets a Cloudflare Turnstile check and then a "Verifying Your Session" screen that records the visitor's public IP address (through a WebRTC STUN request) and waits until a human operator approves or rejects the session; only an approved visitor is sent on, and a rejected one is sent to Google. A second variant on the same campaign's domains runs a proof-of-work check and then a page runtime that displays whatever page the operator pushes to it over a WebSocket. Domains are registered a few at a time and are short-lived; many were suspended within days. A match means a page carrying either gate, or a scan of a known campaign server or domain.

Anchors

YARA ruleBankHelpdesk_OperatorGate_StatusPoll
SMQL queryrun
yara_rule:BankHelpdesk_OperatorGate_PreviewRuntime OR ip:196.251.121.110 OR ip:31.56.19.115 OR ip:82.221.101.133 OR ip:159.100.9.61 OR contacted_host:jpmorganhelpdesk.com OR contacted_host:jpmorgansupportchat.com OR contacted_host:bankofamericalivesupport.com OR contacted_host:bankofamericahelpdesk.com OR contacted_host:chasesupportchat.com OR contacted_host:zemplerbankgethelp.com OR contacted_host:lloydsbankhelpdesk.com OR contacted_host:truistdesksupportchat.com OR contacted_host:cashprohelpchat.com OR contacted_host:citizenshelpchat.com OR contacted_host:standardbanksupportchat.com OR contacted_host:allicabanksupportdesk.com OR contacted_host:wellsfargolivesupportdesk.com OR contacted_host:natwesthelpchat.com OR contacted_host:amexsupportdesk.com

Provenance

Added: 2026-10-13 18:03
One hunt for the campaign. YARA anchor: the operator-approval gate, i.e. the Turnstile step that posts to a random 12-character path and the "Verifying Your Session" page that polls /gate/status until the operator decides. Search anchor: the second rule, which matches the variant that loads its pages from /_preview/v1/ after a proof-of-work check; the campaign's servers 196.251.121[.]110 and 31.56.19[.]115 (October 2026), 82.221.101[.]133 (September 2026) and 159.100.9[.]61 (August to September 2026); and the newest Cloudflare-fronted domains. Rented servers can be reassigned after the operator leaves, so check the date of a match. Dormant domains of this campaign are often pointed at 5.5.5[.]5, a placeholder address that is not the campaign's and is not listed. Neither gate reveals the page an approved visitor is sent to; that page has not been captured.

Sightings (43)

HostScanScriptMatchWhen
mtbsupport.com9bd05714…https://mtbsupport.com/#htmlyara2026-10-13 20:39
allicabanklivesupport.comd2806bea…https://allicabanklivesupport.com/#htmlyara2026-10-13 20:39
jpmorganaccesshelpchat.coma2a8fa55…https://jpmorganaccesshelpchat.com/#htmlyara2026-10-13 20:39
hsbcnethelpdesk.comf4e40f54…https://hsbcnethelpdesk.com/#htmlyara2026-10-13 20:39
firsthorizongethelp.comdae3607f…https://firsthorizongethelp.com/#htmlyara2026-10-13 20:39
pacificwestbankgethelp.comb87dd2ad…https://pacificwestbankgethelp.com/#htmlyara2026-10-13 20:39
asbsupportchat.com11911260…https://asbsupportchat.com/#htmlyara2026-10-13 20:39
barclaysiportalhelpchat.comf17b89f9…https://barclaysiportalhelpchat.com/#htmlyara2026-10-13 20:39
cashprolivehelpdesk.com49ba16bf…https://cashprolivehelpdesk.com/#htmlyara2026-10-13 20:39
santandergetsupport.com169ca95c…https://santandergetsupport.com/#htmlyara2026-10-13 20:39
bancofcalgethelp.come88a4122…https://bancofcalgethelp.com/#htmlyara2026-10-13 20:39
huntingtonbankgethelp.comabb0084f…https://huntingtonbankgethelp.com/#htmlyara2026-10-13 20:39
westpacsupportdesk.com64376f2c…https://westpacsupportdesk.com/#htmlyara2026-10-13 20:39
hampdenbankgethelp.comd4f777bb…https://hampdenbankgethelp.com/#htmlyara2026-10-13 20:39
bancofcalgethelp.come88a4122…—query2026-10-13 18:18
pacificwestbankgethelp.comb87dd2ad…—query2026-10-13 18:18
amexsupportdesk.com74b9df6d…—query2026-10-13 18:18
wellsfargolivesupportdesk.com65c72a9f…—query2026-10-13 18:18
natwesthelpchat.come52a189f…—query2026-10-13 18:18
allicabanksupportdesk.come06db246…—query2026-10-13 18:18
standardbanksupportchat.com57cf3b1c…—query2026-10-13 18:18
citizenshelpchat.come5c3b7f2…—query2026-10-13 18:18
cashprohelpchat.com04519220…—query2026-10-13 18:18
firsthorizongethelp.comdae3607f…—query2026-10-13 18:18
huntingtonbankgethelp.comabb0084f…—query2026-10-13 18:18
jpmorganaccesshelpchat.coma2a8fa55…—query2026-10-13 18:18
hampdenbankgethelp.comd4f777bb…—query2026-10-13 18:18
barclaysiportalhelpchat.comf17b89f9…—query2026-10-13 18:18
allicabanklivesupport.comd2806bea…—query2026-10-13 18:18
westpacsupportdesk.com64376f2c…—query2026-10-13 18:18
asbsupportchat.com11911260…—query2026-10-13 18:18
mtbsupport.com9bd05714…—query2026-10-13 18:18
lloydsbankhelpdesk.comdc4357a8…—query2026-10-13 18:07
truistdesksupportchat.com3c806f29…—query2026-10-13 18:07
zemplerbankgethelp.com898eb47b…—query2026-10-13 18:07
chasesupportchat.come9c32785…—query2026-10-13 18:07
jpmorgansupportchat.com09ea97c0…—query2026-10-13 18:07
bankofamericahelpdesk.com2f12d279…—query2026-10-13 18:07
bankofamericalivesupport.comf77f4535…—query2026-10-13 18:07
santandergetsupport.com169ca95c…—query2026-10-13 18:07
hsbcnethelpdesk.comf4e40f54…—query2026-10-13 18:07
cashprolivehelpdesk.com49ba16bf…—query2026-10-13 18:07
jpmorganhelpdesk.com61d8f4fe…—query2026-10-13 18:07