Security Scan: Customer Help Desk

Summary

API

This view is built from:

Scan result: counts, verdicts, details, IPs, technologies, hashes/api/v1/result/2e3fe3c8-5d9f-41e9-abab-35709be4cc35 Domain and IP registration (RDAP)/api/v1/rdap/2e3fe3c8-5d9f-41e9-abab-35709be4cc35How often this domain was scanned/api/v1/domain/stats/bam.zendesk.com Scan history for this domain/api/v1/domain/history/bam.zendesk.com?limit=15

This website contacted 9 IPs in 1 country across 3 domains to perform 19 HTTP transactions. The main domain is zendesk.com and was registered 21 years ago.

Submitted URL: https://bam.zendesk.com

Effective URL:

https://support.booksamillion.com/hc/en-us

Redirected

The Cisco Umbrella rank of the primary domain is #1,867 of the top 1 million websitesTop 10K Site

AI Security Verdict

Safe Website

Confidence: 92%

Risk Score

Official Books-A-Million help center on support.booksamillion.com. No phishing, credential, payment, malware, or threat-intel indicators. Safe to use.

Safety Factors (5)

Official retailer support portal for Books-A-Million

No credential harvesting or payment collection forms

No threat-intelligence, YARA, or IDS matches

Forms are limited to help-article search

Third-party scripts are from ranked, common CDN/font/helpdesk providers

Domain age information unavailable

Details

Page Title

Customer Help Deskother network

Scan Type

public

Domain Name Analysis

The domain 'bam.zendesk.com' uses the commercial generic top-level domain (.com) and includes subdomain 'bam'. The registrable portion 'zendesk' spans 7 characters with two vowels and five consonants. Breaking it apart gives 2 words: zen, desk. Median word length comes out to 3.5 characters. No strong language cues emerged from the frequency lists.

Screenshot

Page Load Overview

4.57s

Total Load Time

961 KB

Total Size

Language Analysis

Primary Language

🇺🇸English

Code: en

Confidence:80%

Script:Latin

Direction:ltr

Detection Details

HTML Lang Attribute:en-US

Text Length:404 chars

Detector Agreement:100%

Website Classification

Primary Category

technology software79% confidence

Type: static

Method: ml+structural

All Detected Categories

technology software

79%

Detected Features

No structural features detected

Domain & IP Information

Requests	IP Address	Location	AS Autonomous System
3	216.198.53.11Cloudflare · CDN	United States	AS209242Cloudflare London, LLC
2	216.198.54.3Cloudflare · CDN	United States	AS209242Cloudflare London, LLC
2	142.251.110.95Google · CDN	United States	AS15169Google LLC
2	104.17.207.5Cloudflare · WAF	United States	AS13335Cloudflare, Inc.
2	104.21.27.152Cloudflare · WAF	United States	AS13335Cloudflare, Inc.
2	142.251.110.94Google · CDN	United States	AS15169Google LLC
2	216.198.54.11Cloudflare · CDN	United States	AS209242Cloudflare London, LLC
2	104.18.94.41Cloudflare · WAF	United States	AS13335Cloudflare, Inc.
2	104.18.95.41Cloudflare · WAF	United States	AS13335Cloudflare, Inc.
19	9	-	-