Security Scan Report: dirhelp.service-now.com

Redirected to:
https://dir.my.idaptive.app/login?appkey=12816bda-d1d4-4d56-8214-af12a...
Submitted: Sep 3, 2026, 8:12:33 AMCompleted: Sep 3, 2026, 8:13:45 AMpubliccompleted

Summary

This website contacted 5 IPs in 1 country across 5 domains to perform 2 HTTP transactions. The main domain is dir.my.idaptive.app and was registered 28 years ago.

Submitted URL: https://dirhelp.service-now.com

Effective URL: https://dir.my.idaptive.app/login?appkey=12816bda-d1d4-4d56-8214-af12a55ef36f&customerId=AAO0436&RelayState=https%3A%2F%2Fdirhelp.service-now.com%2Fnavpage.do&yfirtnecrun=true&stateId=3_LF6g-XCkOLk7ZE8zjTdsgv3FJJ82_xx4KyZjepdiE1Redirected

The Cisco Umbrella rank of the primary domain is #2,165 of the top 1 million websitesTop 10K Site

AI Security Verdict

Safe Website

Confidence: 92%

2
Risk Score

The page hosts a legitimate Idira login flow with no malicious indicators; it is considered safe.

Safety Factors
Login page appears to be part of an official Idira (Palo Alto Networks) authentication portal
Legal pages (terms/privacy) are present
Domain ranking within top 10K indicates established reputation
Domain age information unavailable

Details

Page Title

ServiceNow DIR Service Desk

Scan Type

public

Language

🇺🇸

English

(50% confidence)

Category

technology software

(41%)

Domain Information

Domain 'dirhelp.service-now.com' uses the commercial generic top-level domain (.com) and includes subdomain 'dirhelp'. The core label 'service-now' covers 11 characters with 4 vowels and 6 consonants, notching one hyphen. Breaking it apart gives two words: service, now. Median word length comes out to five characters. No strong language cues emerged from the frequency lists.

Screenshot

Security scan screenshot of aao0436.my.idaptive.app

Page Load Overview

15.27s
Total Load Time
47
HTTP Requests
5
Domains
101 KB
Total Size

Language Analysis

Primary Language

🇺🇸English
Code: en
Confidence:50%
Script:Latin
Direction:ltr

Detection Details

Language Code:en
Detection Confidence:50%
Script Type:Latin
Text Length:1,670 chars
Detector Agreement:50%

Website Classification

Primary Category

technology software41% confidence
Type: static
Method: ml+structural+ocr_tiebreaker

All Detected Categories

technology software
41%
government public service
41%

Detected Features

No structural features detected

Domain & IP Information

RequestsIP AddressLocationAS Autonomous System
11149.96.34.178United States
AS16839SERVICENOW, INC.
9100.22.15.144Aws · CLOUDBoardman, Oregon, United States
AS16509Amazon.com, Inc.
935.84.225.49Aws · CLOUDBoardman, Oregon, United States
AS16509Amazon.com, Inc.
9142.251.154.119Google · CDNUnited States
AS15169Google LLC
952.12.221.193Aws · CLOUDBoardman, Oregon, United States
AS16509Amazon.com, Inc.
475--

Page Statistics

47
Requests
5
Unique Domains
1.2 MB
Total Size

Detected Technologies3

Content Similarity HashesFor malware variant detection

TLSH (Trend Micro Locality Sensitive Hash)

Security-focused

Specialized for malware detection and similarity analysis

T1AC42121F3C16891254B2116FCE2BF26DBE1814506359EF74C6A9687C704FEABC2894FB

ssdeep (Context Triggered Piecewise Hashing)

Context-aware

Detects similar content even with modifications

384:Cbex8qkaqssG5u+xF1IjSf5x5xDL5F5Fij5F5FO8ADEJkAlsGWArAru+AtAtb65Z:pxgK1hf77DL33ij//O8EEJkYsGWaau+C

sdhash (Similarity Digest Hashing)

High-precision

High-precision similarity detection for forensic analysis

sdhash:3:12860:DAACWkmggGQIJWwCSEJmAGRZCGjARmAonPkbScrEAaJHSEQAQyMYAVBCAhFLKQkMQ1RCX7DNQxLAlMSTwAHIACjYA5AEDQLA

These hashes enable detection of similar websites and malware variants by comparing content similarity even when exact matches aren't found.

Image Hashes

Perceptual Hashes

Average Hash:0000000000000000
Perceptual Hash:a222222222222222
Difference Hash:0800000000000000
Wavelet Hash:273f0f0f00000000
Color Hash:#86432d

Other Hashes

Crop Resistant:0800000000000000

Scan History

Scan history not available

Unable to load historical scan data