ScanMalware.com

Security Scan Report: dirhelp.service-now.com

Redirected to:
https://dir.my.idaptive.app/login?appkey=12816bda-d1d4-4d56-8214-af12a...
Submitted: Sep 3, 2026, 8:20:13 AMCompleted: Sep 3, 2026, 8:21:25 AMpubliccompleted

Summary

This website contacted 5 IPs in 1 country across 5 domains to perform 2 HTTP transactions. The main domain is dir.my.idaptive.app and was registered 28 years ago.

Submitted URL: https://dirhelp.service-now.com

Effective URL: https://dir.my.idaptive.app/login?appkey=12816bda-d1d4-4d56-8214-af12a55ef36f&customerId=AAO0436&RelayState=https%3A%2F%2Fdirhelp.service-now.com%2Fnavpage.do&yfirtnecrun=true&stateId=YNziNQH1K0e-HolbQaoVAYvFNNYxHyM8e1gv6se6w_Q1Redirected

The Cisco Umbrella rank of the primary domain is #2,165 of the top 1 million websitesTop 10K Site

AI Security Verdict

Moderate Risk

Confidence: 72%

5
Risk Score

The page hosts a legitimate login form for an Idaptive/CyberArk service; no malicious indicators are present, but the extensive password fields and redirects suggest moderate risk.

Risk Factors
High number of password fields may indicate a complex authentication UI
Multiple redirects (5 hops) though within same domain
Safety Factors
Legitimate SSO flow with cross‑origin submission
Presence of legal pages
Top‑10K domain ranking
Domain age information unavailable

Details

Page Title

ServiceNow DIR Service Desk

Scan Type

public

Language

🇺🇸

English

(50% confidence)

Category

government public service

(43%)

Domain Information

You're looking at domain 'dirhelp.service-now.com' on the commercial generic top-level domain (.com); it also runs on subdomain 'dirhelp'. The second-level label 'service-now' is 11 characters long with 4 vowels and six consonants; it also includes one hyphen. It segments into two words: service, now. Expect five characters per word on average. No strong language cues emerged from the frequency lists.

Screenshot

Security scan screenshot of aao0436.my.idaptive.app

Page Load Overview

15.15s
Total Load Time
47
HTTP Requests
5
Domains
202 KB
Total Size

Language Analysis

Primary Language

🇺🇸English
Code: en
Confidence:50%
Script:Latin
Direction:ltr

Detection Details

Language Code:en
Detection Confidence:50%
Script Type:Latin
Text Length:1,670 chars
Detector Agreement:50%

Website Classification

Primary Category

government public service43% confidence
Type: static
Method: ml+structural+ocr_tiebreaker

All Detected Categories

government public service
43%
technology software
33%

Detected Features

No structural features detected

Domain & IP Information

RequestsIP AddressLocationAS Autonomous System
11149.96.34.178United States
AS16839SERVICENOW, INC.
952.12.221.193Aws · CLOUDBoardman, Oregon, United States
AS16509Amazon.com, Inc.
935.84.225.49Aws · CLOUDBoardman, Oregon, United States
AS16509Amazon.com, Inc.
9100.22.15.144Aws · CLOUDBoardman, Oregon, United States
AS16509Amazon.com, Inc.
9142.251.153.119Google · CDNUnited States
AS15169Google LLC
475--

Page Statistics

47
Requests
5
Unique Domains
1.3 MB
Total Size

Detected Technologies3

X-UA-Compatible
100%
PasswordField
100%
HSTS
40%

Content Similarity HashesFor malware variant detection

TLSH (Trend Micro Locality Sensitive Hash)

Security-focused

Specialized for malware detection and similarity analysis

T17442021F3C16891654B2116FCE2BF26DBE1814506358EE74C6A9687C704FEAFC2894FB

ssdeep (Context Triggered Piecewise Hashing)

Context-aware

Detects similar content even with modifications

384:Cbex8qkaqssGru+eF1IjSf5x5xDL5F5Fij5F5FO8ADEJkAlsGWArAru+AtAtb65Z:pxgn1hf77DL33ij//O8EEJkYsGWaau+C

sdhash (Similarity Digest Hashing)

High-precision

High-precision similarity detection for forensic analysis

sdhash:3:12860:DAACWkmggGAIJWwCSEJmAGRZCGjARmAonPkbSYrEAaNHWEQAQyMYAVBCAhFLKQkMY1RCX7DNQxLAlMSTwAHAACjYA5AEDQLA

These hashes enable detection of similar websites and malware variants by comparing content similarity even when exact matches aren't found.

Image Hashes

Perceptual Hashes

Average Hash:0000000000000000
Perceptual Hash:a222222222222222
Difference Hash:0800000000000000
Wavelet Hash:243c3c3c0f0f0f0f
Color Hash:#2dc7d2

Other Hashes

Crop Resistant:0800000000000000

Scan History

Scan history not available

Unable to load historical scan data