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Timetoreply is email analytics software that tracks team response times and turns Smart Data into faster replies and more revenue. Book a Demo today.

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Email Analytics & Reply Time Software for Gmail & Outlook | timetoreply

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Cloudflare, Inc.

TIMETOREPLY.COM

Amazon Web Services, LLC

Amazon

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Introduction to Email Management

Identifying At-Risk Conversations

Performance Tracking and Insights

Achieving Better Customer Relationships

timetoreply- 1 - demo (1)

Most inboxes treat every email the same. Time to reply doesn't. We surface the conversations that need attention so your team knows exactly where to focus. The priority queue shows your team where they should be working.

The alert queue flags conversations where a customer may be at risk, an SLA may be breached, or has just been waiting too long, so your team can step in before things escalate. Every user gets their own performance stats, reply time, time to close, and what's still waiting on them. Laser focus all the time. Managers get their full picture in the time to reply insight center.

The overview report puts reply times, volumes, and open conversations in one place. The SLA report tracks your team's reply time targets in real time so you can catch misses before your customers do. And the mailbox leaderboard shows exactly where coaching will have the biggest impact. And our intelligence layer analyzes every conversation for sentiment, urgency, and intent, where relationship signals show up first.

Faster replies, fewer escalations, stronger relationships. Book a call, and we'll show you how fast you and your team can get there.

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timetoreply is an email analytics & relationship intelligence platform for B2B customer-facing teams. It measures email response times across every mailbox and uses an AI layer called Smart Data to read conversation signals — sentiment, urgency, and intent — so teams can see which customer conversations need attention. It works inside Outlook and Google Workspace without changing how the team already emails.

What is timetoreply?

timetoreply connects to your team's mailboxes and measures first-reply, average, and median response times by team, mailbox, and individual, updated in real time. It tracks performance against the SLA targets you set and alerts your team when a conversation is approaching or missing its target. On connection, timetoreply backfills 14 days of history, so you see real response-time data from day one.

How does timetoreply measure email response times?

Smart Data is timetoreply’s Relationship Intelligence AI layer that reads & analyzes what’s happening inside email conversations, not just how fast they're answered. It identifies customer sentiment, flags where urgency is concentrated, and categorises requests by intent — surfacing the conversations where frustration, delays, or unanswered questions are already showing. Smart Data runs on top of timetoreply's email analytics and inside the same Outlook and Google Workspace workflows.

What is Smart Data in timetoreply?

No. timetoreply works inside the Outlook and Google Workspace inboxes your team already uses — there is no new tool to log into and no change to how people send or manage email. Timers, SLA alerts, and prioritised conversations appear in the inbox itself, while managers get a separate dashboard view across every team and shared mailbox.

Does timetoreply change my team's email workflow?

timetoreply is an email analytics & relationship intelligence platform, not a ticketing system. Helpdesks route and resolve support tickets; timetoreply measures and analyses the email your team already sends from Outlook and Google Workspace, without converting conversations into tickets or changing the workflow. It's built for B2B teams who manage client relationships through shared, and individual inboxes rather than support queues.

How is timetoreply different from a helpdesk or ticketing system like Zendesk or Freshdesk?

Yes. timetoreply's Smart Data layer reads & analyzes sentiment, urgency, and intent directly from email conversations and surfaces the threads that need attention. This lets managers see where pressure is building across teams and mailboxes — for example, accounts waiting too long for a reply, or threads where frustration is already showing in the customer's language.

Can timetoreply identify customer sentiment and urgency from email?

Yes. timetoreply gives managers one dashboard across every team member, team, and shared mailbox, so client relationships managed through shared inboxes stay visible in one place. You can track response times and at-risk conversations by individual, team, or mailbox, and build custom reports for the metrics that matter.

Can timetoreply monitor shared and team mailboxes?

timetoreply is live in minutes, not weeks. You connect your mailboxes, set your SLA targets, and timetoreply backfills 14 days of historical data instantly — so you're looking at your real response times, SLA risk, and at-risk conversations from day one rather than a blank dashboard.

How long does timetoreply take to set up?

timetoreply is built for B2B teams where email drives revenue — teams that manage client accounts (not support tickets), use email as the primary client channel, and run relationships through shared and individual inboxes. It's used by teams in logistics, corporate travel, insurance, legal, and professional services where service quality directly affects retention and reputation.

Who is timetoreply built for?

Yes. timetoreply meets enterprise security and compliance standards, including SOC 2 and ISO 27001. It connects to your existing Outlook or Google Workspace mailboxes through secure, permission-based access and analyses email to produce response-time and Smart Data analytics. 

Is timetoreply secure and compliant?

You can spot at-risk client relationships by watching the signals already present in your email: long wait times, negative sentiment, repeated follow-ups, changes in tone and language and unanswered questions. timetoreply's Smart Data surfaces these signals across every mailbox so managers can see which accounts need attention now — rather than discovering a problem only when a client escalates.

How can I tell which client relationships are at risk?

Timetoreply is the leading global email optimization and analytics tool for customer-facing and sales teams. Our software enables teams to improve response times and close more deals. We provide real-time insights into team & individual performance.

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Requests	IP Address	Location	AS Autonomous System
22	18.244.18.60Cloudfront · CDN	United States	AS16509Amazon.com, Inc.
16	142.251.13.97Google · CDN	United States	AS15169Google LLC
16	142.250.154.95Google · CDN	United States	AS15169Google LLC
16	104.17.25.14Cloudflare · WAF	United States	AS13335Cloudflare, Inc.
16	146.75.122.132Fastly · CDN	Frankfurt am Main, Hesse, Germany	AS54113Fastly, Inc.
16	172.66.41.18Cloudflare · WAF	United States	AS13335Cloudflare, Inc.
16	172.64.147.188Cloudflare · WAF	United States	AS13335Cloudflare, Inc.
16	52.222.214.32Cloudfront · CDN	United States	AS16509Amazon.com, Inc.
16	104.16.139.209Cloudflare · WAF	United States	AS13335Cloudflare, Inc.
16	104.17.207.5Cloudflare · WAF	United States	AS13335Cloudflare, Inc.
166	10	-	-

Security Scan Report: timetoreply.com

Summary

AI Security Verdict

Low Risk

Risk Factors

Safety Factors

Details

Screenshot

Page Load Overview

Language Analysis

Primary Language

Detection Details

Website Classification

Primary Category

All Detected Categories

Detected Features

Domain & IP Information

Page Statistics

Detected Technologies5

Content Similarity HashesFor malware variant detection

Image Hashes

Perceptual Hashes

Other Hashes

Scan History